Returns and Refunds

If you need help before a paid order moves into production, contact Art Skool LLC at hey@museumportraits.com as quickly as possible. The team may be able to help with a correction or cancellation depending on the current order state.

Once a custom print order has entered production, Museum Portraits will usually treat the sale as final except where required by law or where the order arrives damaged, defective, materially incorrect, or fails to arrive because of a fulfillment issue.

Digital portrait purchases and delivered digital files are generally non-refundable once access has been granted, except where the law requires otherwise or Museum Portraits determines there was a clear service failure.

If a print arrives damaged, defective, or not materially consistent with the approved order, contact Museum Portraits promptly with enough detail for the issue to be reviewed.

• Include the order number.
• Describe the issue clearly.
• Provide photos of the product, packaging, and shipping label when relevant.

If tracking stops updating or an order appears lost in transit, Museum Portraits may investigate with its fulfillment or carrier partners and decide whether a replacement, reshipment, or refund is appropriate.

Museum Portraits may decline refund or return requests based only on changes of mind, personal taste, or generalized dissatisfaction where the delivered item matches the approved custom order and is free of production defects.

When a request is approved, Museum Portraits may choose the remedy that best fits the issue, including replacement, reshipment, store credit, partial refund, or full refund.

Museum Portraits may ask for additional information before making a decision and may require that support instructions be followed for any claim involving a third-party carrier or print provider.